🎟️ Discord Support Tickets
Need assistance? Opening a support ticket is the best way to receive help directly from the staff team.
Support tickets provide a private space to ask questions, receive technical assistance, report concerns, or discuss issues that require staff attention.
ℹ️ Support Information
| Platform | Discord |
| Used For | General Support & Assistance |
| Availability | Based on Staff Availability |
🎟️ Opening a Support Ticket
Support tickets are opened through the designated ticket area in the Aeon Roleplay Discord.
- Navigate to the appropriate support channel.
- Select the ticket option that best matches your issue.
- Provide the requested information.
- Submit the ticket and wait for a staff member to assist you.
💡 Before You Submit
Choose the ticket type that most closely matches your issue.
Providing the correct information from the beginning can help staff understand what you need without unnecessary back-and-forth.
📖 When Should I Open a Ticket?
Discord support tickets are appropriate for:
- Account assistance
- Technical issues
- Store or Tebex questions
- Questions about server systems
- Issues that require staff assistance
- General support requests
For bug-related issues, use the appropriate Bug Report option when available.
If something is happening in-game that requires timely staff attention, use the in-game report system instead.
📝 Creating a Helpful Ticket
When opening a ticket, provide enough information for staff to understand the issue.
Helpful information may include:
- A clear description of what happened or what you need help with
- Your character name, if relevant
- Names of other players involved, if applicable
- Date and approximate time
- Screenshots or video clips, if available
- Steps to reproduce a technical issue, if applicable
Avoid submitting unrelated information that isn't relevant to the issue.
The clearer the information you provide, the easier it is for staff to understand and address your request.
⚠️ Best Practices
- Open one ticket per issue.
- Be respectful and patient while waiting for assistance.
- Respond when staff request additional information.
- Keep information related to your issue within the ticket.
- Avoid pinging staff members unless requested.
❓ Frequently Asked Questions
How long does it take to receive a response?
Response times vary depending on staff availability and the nature of the issue.
Please be patient while waiting for a staff member to assist you.
Can I open multiple tickets?
Yes, if you have separate issues that require assistance.
Avoid opening multiple tickets for the same issue. If you have additional information, add it to your existing ticket instead.
What if I solve the issue before staff responds?
If your issue has been resolved, let staff know in the ticket so it can be closed.
💡 Quick Tip
Keep all information about your issue in the ticket whenever possible.
This gives staff one place to review the details, screenshots, clips, and any updates related to your request.
📖 Continue Reading
Last Updated: August 2026